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Exchange And Return Policy
We appreciate your understanding and look forward to serving you.
A2M Store Exchange and Return Policy
The return and exchange policy in the State of Kuwait is subject to the provisions of the executive regulations of Law No. 39/2014 concerning consumer protection. This policy aims to protect consumer rights and ensure that they receive high-quality products and excellent services.
1. Order the product and select the payment method.
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
2. The customer has the right to exchange or return the product and obtain a refund within 14 days from the date of receipt of the order.
3. The goods must be in the same condition as when purchased, suitable for resale, and in their original packaging with all accessories.
4. The customer must acknowledge that they have not used the product in any way.
5. The nature of the product must fall under the categories that can be returned or refunded.
6. Gifts provided to the customer upon purchasing the product to be returned must be returned in a sealed package with all accessories included.
7. In the event that an exchange is not possible, the seller is obliged to return the product and refund the price according to the amount specified in the sales invoice and using the same method as used for purchase.
8. The customer has the right to exchange or return when the conditions stipulated in this law are met, even if the goods were purchased during approved discounts by the Ministry of Commerce and Industry. In this case, the price of the product mentioned in the purchase invoice will be refunded using the same payment method used at the time of purchase.
Small items
| Standard delivery are delivered within 24 hours | |
|---|---|
| Delivery Is Available To All Regions Of Kuwait For | 2 KD |
| Delivery Schedule | |
|---|---|
| Delivery service is available throughout the week, allowing customers to receive their orders at any time between 9:30 AM and 10:30 PM. We strive to provide this service in a convenient and flexible manner to meet our customers' needs. Please note that delivery times may vary based on location and order circumstances. We recommend that customers ensure their presence at the designated address during the delivery period to guarantee timely receipt of their orders. |
What do we mean by Small items ?
This includes almost all items of small and medium size, except for large appliances used in the kitchen or laundry, as well as televisions larger than 43 inches.
Large items
| Standard Delivery Get it in 2-4 Working Days | |
|---|---|
| Delivery Is Available To All Regions Of Kuwait For | 2 KD |
| Delivery Schedule | |
|---|---|
| Delivery service is available throughout the week, allowing customers to receive their orders at any time between 9:30 AM and 10:30 PM. We strive to provide this service in a convenient and flexible manner to meet our customers' needs. Please note that delivery times may vary based on location and order circumstances. We recommend that customers ensure their presence at the designated address during the delivery period to guarantee timely receipt of their orders. |
What do we mean by Large items ?
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens, and TVs over 43 inches.
Customers cannot return or exchange goods in the following cases:
- Known Defects: If the consumer is aware of a defect or flaw in the product at the time of purchase and accepts it as is, or if it is the last piece displayed in the store, as indicated on the invoice.
- Return Restrictions: If the specifications or packaging method of the goods prevent their exchange or return, as this may lead to their damage or make it impossible to return them to their original condition, thereby making them unsellable.
- Misuse: In the case of misuse, damage, or incorrect installation of the goods by the customer.
- Missing Components: If the product cannot be reassembled, or if there are missing accessories or components, whether with or without the box, or if the packaging is torn, all items must be in the same condition as when purchased.
- Personal Care Products: In the case of purchasing personal care products (such as sheets, blankets, mattress covers, towels, and mattresses, etc.) due to their nature and for health reasons.
- Force Majeure: A2M Company shall not be liable for any delay in delivering products or any failure to fulfill any obligation as specified in these terms if the cause is wholly or partially due to force majeure events and/or acts of God, whether directly or indirectly, due to circumstances beyond its reasonable control. For the avoidance of doubt, force majeure events include, without limitation, acts of war, riots, civil war, rebellion, earthquakes, hurricanes, floods, or other material natural disasters and/or acts of nature.
Notice of Changes :
Please note that this policy is subject to change without prior notice. We recommend contacting the customer service team for further information regarding the return and exchange policy, as they can provide assistance and answer any inquiries related to this policy.
FAQs
Our return and exchange policy allows customers to return or exchange products within a specified period, provided that the products are in their original condition with all accessories. Please review the specific terms for each product for accurate details.
Yes, if the product is defective upon receipt, you can return it within a specified timeframe. It is advisable to contact customer service to file a complaint and obtain a suitable solution.
Products must be returned within 14 days from the date of purchase. Please ensure that the product is in its original condition and unused.
We deliver products through reliable shipping services, and the delivery time typically ranges from 3 to 7 business days, depending on the customer’s location and the type of product.
Yes, you will be provided with a tracking number after your order is shipped, allowing you to easily monitor the status of your product delivery.
The delivery address can be modified if the order has not yet been shipped. It is recommended to contact customer service as soon as possible to make the necessary change.
Additional delivery charges may apply based on your location and the type of order. Any additional fees will be clarified during the purchasing process.
Apple Devices
Samsung Devices
Xiaomi Devices
Nokia Devices
Infinix Devices
B-Felix Devices